01How to delete your account
Open Profile → Delete my account, type DELETE and confirm. Your account is closed at once.
Email chatpataexpresslucknow@gmail.com with the subject “Delete my Chatpata Express account”, from the email on your account or giving the mobile number on your account.
For an emailed request we may call or write to you to confirm the request is yours, and complete it within 30 days, usually much sooner. Deletion cannot be undone. You can sign up again later as a new customer.
02What is deleted
- your account and sign-in: name, email, mobile number and password;
- your saved delivery addresses and map pins;
- your chats with the kitchen and support;
- your phone’s notification address.
03What is kept, and why
- Order records (dishes, amounts, dates) for as long as tax and accounting law requires — no longer linked to your account.
- The consent record — the date, time and IP address at which you accepted our terms; it is legal proof that consent was given.
- Backups made before the deletion are overwritten in the normal backup cycle.
04Contact and grievances
Chatpata Express, Gwari, Vikas Khand 4, Gomti Nagar, Lucknow – 226010.
Email: chatpataexpresslucknow@gmail.com · Phone: +91 70078 70993
Grievance Officer — write to the email above with the subject “Grievance”. A complaint is acknowledged within 24 hours and resolved within 15 days.