Refund & Cancellation Policy

You can cancel free of charge — in My Orders, tap Cancel — while your order is still waiting for the kitchen. Once the kitchen has started cooking, please call or message us; food that has been prepared generally cannot be cancelled.

Every pani puri, chaat and drink is made for your order, so it cannot be returned or exchanged because you changed your mind.

If something is missing, wrong or not right with your food, tell us in the order's chat, on WhatsApp or by phone at +91 70078 70993 within 2 hours of delivery, with your order number and a photo if you can. We will make it right — a replacement, a credit on your next order, or a refund where appropriate.

If the kitchen cannot take your order — a dish has run out, it is too busy, it is closing, or your address is outside our delivery area — we decline it and tell you at once. You pay nothing for a declined order, and anything already paid online is refunded in full.

A refund for an online or UPI payment goes back to the account you paid from; banks usually take 5–7 working days to show it. For an order paid in cash we refund to a UPI ID you give us.

Anything else not right? Reach us at chatpataexpresslucknow@gmail.com or +91 70078 70993 — a person reads every message.